Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how anime-figures-australia.au (the “Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Collecting Personal Information

When you visit anime-figures-australia.au, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.”

Device Information

  • Purpose of collection: To load the Site accurately for you and perform analytics on Site usage to optimise our Site.
  • Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with Shopify and analytics tools.
  • Personal Information collected: Web browser version, IP address, time zone, cookie information, pages viewed, search terms, and interaction with the Site.

Order Information

  • Purpose of collection: To provide products or services, process payments, arrange shipping, send invoices and/or order confirmations, communicate with you, and screen for fraud.
  • Source of collection: Collected directly from you.
  • Disclosure for a business purpose: Shared with Shopify, Stripe, PayPal, and shipping partners.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of collection: To provide customer support.
  • Source of collection: Collected directly from you.
  • Disclosure for a business purpose: Used internally or shared with necessary service providers.
  • Personal Information collected: Name, email, phone number, and any additional details shared during support inquiries.

Minors

We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:

  • Shopify: Powers our online store. See Shopify's Privacy Policy here: https://www.shopify.com/legal/privacy.
  • Analytics Providers: We use tools like Google Analytics to help understand Site usage. See Google’s Privacy Policy here: https://policies.google.com/privacy.
  • Advertising Partners: We may share data with platforms like Google Ads, Facebook Ads, or similar to provide targeted marketing.

We may also disclose your information if required by law or to protect our rights (e.g., in response to subpoenas or legal requests).

Behavioural Advertising

We use your Personal Information to provide targeted advertisements and marketing communications we believe may interest you. For example:

Using Personal Information

We use your Personal Information to:

  • Offer products for sale.
  • Process payments and ship orders.
  • Keep you updated about new products, services, and offers.

Your Rights

GDPR (Residents of the European Economic Area)

You have the right to access the Personal Information we hold, port it to a new service, or request that it be corrected, updated, or erased. To exercise these rights, contact us using the information above.

CCPA (Residents of California)

You have the right to access the Personal Information we hold about you, to port it to a new service, or to request corrections or erasure. You can designate an authorised agent to make these requests on your behalf. Contact us for details.

Cookies

A cookie is a small amount of data downloaded to your device when you visit our Site. We use cookies to optimise your browsing experience.

Types of Cookies We Use

  • Necessary Cookies: For Site functionality (e.g., cart or checkout features).
  • Analytics Cookies: Track how users interact with the Site to improve performance.
  • Advertising Cookies: Deliver personalised ads based on browsing history.

You can manage cookies through your browser settings or tools like https://www.allaboutcookies.org/.

Do Not Track

Currently, we do not alter our data collection practices when we detect a “Do Not Track” signal from your browser.

Retention

We retain your Personal Information for as long as necessary to fulfil the purposes outlined in this policy unless otherwise required by law.

Complaints

If you have a complaint about our privacy practices, contact us using the information above. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or operational reasons. The updated policy will be posted on this page with a revised date.