FAQ
What is the shipping time for your products?
We take 2 to 4 days to process your order and then 2 to 3 weeks to deliver it.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship your product from?
Our offices are located in Sydney, Australia, and our international warehouse is located in China.
Do you provide tracking information on the product?
Yes, tracking information is provided. Wait 3 days after your order and contact us via email at info@anime-figures-australia.com to receive your tracking details.
I am missing some items from my order. What happens?
Our products are shipped separately depending on the items in your order. If your order contains items from different warehouses, there will be multiple deliveries. The rest of your order will likely arrive shortly.
I received a damaged item. What can I do about it?
We are sorry to hear that. Simply send a picture of the damaged item to info@anime-figures-australia.com, and we will send you a replacement as soon as possible.
Where are you located?
We are located in Sydney, Australia.
I still haven’t received my order. What is taking so long?
We apologise for the delay. International shipping may take longer than expected due to customs clearance. You can track your order at any time. If you still need assistance tracking your package or have concerns, please contact us at info@anime-figures-australia.com.
Do you have a refund policy?
We strive to resolve any issues our customers may have with their purchases. If you still wish to request a refund, we can process it as long as the request is made within 30 days of the order date, and the product(s) in question are not sold out.
For more details, please refer to our refund policy:
Refund Policy – Anime Figures Australia.
